Discussion:
error 628
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Grumpy
2009-11-14 18:41:01 UTC
Permalink
I keep getting error 628, and some others when connecting to MSN. Half
the time it will connect the first attempt and other times it will
take two or three trys. MSN tells me to update the modem drivers, I
could not find an update but I did download the drivers from EMachines
website but the problem is still there. This started 5 weeks ago, I
was using Vista and had the problem, Nov. 24th I upgraded to Windows7.
The problem is the same on both operating systems.

Anyone else having this trouble?
Samsn
2009-11-27 23:11:01 UTC
Permalink
Hi

This error may indicate a problem with your settings for the dial-up
connection - the connectoid. Make sure that the settings are appropriate for
your ISP - your ISP should be able to tell you what options should be
checked, and other settings that you will need in your connectoid. This error
may be caused by improper authentication/security options and settings on
your connectoid - the modem connects to the remote access server, but
disconnects because proper authentication did not occur. You may be able to
verify that this is the problem by checking the modem in Hyperterminal. With
Hyperterminal set to communicate directly to your modem's COM port, dial the
ISP, and see if the modem connects. (In Hyperterminal, you may be able to
enter a username / password, but, if they are entered and accepted, you will
not be able to proceed - Hyperterminal cannot process the type of data that
is sent once you have connected to and been authenticated by a remote access
server.)
Post by Grumpy
I keep getting error 628, and some others when connecting to MSN. Half
the time it will connect the first attempt and other times it will
take two or three trys. MSN tells me to update the modem drivers, I
could not find an update but I did download the drivers from EMachines
website but the problem is still there. This started 5 weeks ago, I
was using Vista and had the problem, Nov. 24th I upgraded to Windows7.
The problem is the same on both operating systems.
Anyone else having this trouble?
.
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