Windows live hotmail attachments problem

[Frank]

I have been using hotmail for about 8 years. About 1 week ago i stopped
being able to open attachments or save them to desktop ( in both case they
are empty or with a 0kb size) I have like 500 atachments stored on my account
that i could open in the past and now they are not working anymore.

I cannot foward these messages to an other email account, the file appears
but it's empty.

thx for the help

[PA Bear [MS MVP]]

[Crossposted to Internet Mail newsgroup]

Always state your IE version and full Windows version (e.g., WinXP SP3;
Vista SP1) when posting to this newsgroup, please.

Is this sudden, new behavior?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

In what IE Security zone are you accessing the Hotmail webpage? <=JUST a
question, not a recommendation to change anything yet!

HOW TO Optimize IE for Windows Live Hotmail
http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!6203.entry

Top 30 Windows Live Hotmail Help Topics for Mail and Settings:
http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!5828.entry

Hotmail (Email) Support:
https://support.live.com/eform.aspx?productKey=wlmail&ct=eformts
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by Frank
I have been using hotmail for about 8 years. About 1 week ago i stopped
being able to open attachments or save them to desktop ( in both case they
are empty or with a 0kb size) I have like 500 atachments stored on my
account that i could open in the past and now they are not working
anymore.
I cannot foward these messages to an other email account, the file appears
but it's empty.
thx for the help

[jane]

Having the same problem

Post by Frank
I have been using hotmail for about 8 years. About 1 week ago i stopped
being able to open attachments or save them to desktop ( in both case they
are empty or with a 0kb size) I have like 500 atachments stored on my account
that i could open in the past and now they are not working anymore.
I cannot foward these messages to an other email account, the file appears
but it's empty.
thx for the help

[StephenB]

I suggest contacting support if this is happening for all attachments and not
just blocked unsafe attachments such as .exe files.

Go to http://support.live.com and sign in with a LiveID
Click on the Windows Live service or product you need help with.
If you are not presented with an email support form, but are instead redirected
to help.live.com for that service/product, in the page that opens from
http://help.live.com select any topic on the left hand side or search for a
question in the search box.
The results of your search or the clicked topic appears in the right hand frame,
along with a tiny link in the lower right hand corner – “Get more help.”
Click that tiny link and you will get to a page with a link “Contact support”
Click that link and you will be presented with the email support form to fill
out. Provide as much detail as possible and you should get a response from
support within 24 hours.

Post by jane
Having the same problem

Post by Frank
I have been using hotmail for about 8 years. About 1 week ago i stopped
being able to open attachments or save them to desktop ( in both case they
are empty or with a 0kb size) I have like 500 atachments stored on my account
that i could open in the past and now they are not working anymore.
I cannot foward these messages to an other email account, the file appears
but it's empty.
thx for the help

--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
***@mvps.org

[Chanda Green]

I had problems with hotmail attachments and finally solved it by uploading the latest updates of my browsers, Internet Explorer and Firefox, then updating the latest version of Silverlight. Those actions finally solved my problems.

Chanda Green
Heartland Women

Post by Frank
I have been using hotmail for about 8 years. About 1 week ago i stopped
being able to open attachments or save them to desktop ( in both case they
are empty or with a 0kb size) I have like 500 atachments stored on my account
that i could open in the past and now they are not working anymore.
I cannot foward these messages to an other email account, the file appears
but it's empty.
thx for the help

Post by PA Bear [MS MVP]
[Crossposted to Internet Mail newsgroup]
Always state your IE version and full Windows version (e.g., WinXP SP3;
Vista SP1) when posting to this newsgroup, please.
Is this sudden, new behavior?
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
In what IE Security zone are you accessing the Hotmail webpage? <=JUST a
question, not a recommendation to change anything yet!
HOW TO Optimize IE for Windows Live Hotmail
http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!6203.entry
http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!5828.entry
https://support.live.com/eform.aspx?productKey=wlmail&ct=eformts
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by jane
Having the same problem

Post by StephenB
I suggest contacting support if this is happening for all attachments and not
just blocked unsafe attachments such as .exe files.
Go to http://support.live.com and sign in with a LiveID
Click on the Windows Live service or product you need help with.
If you are not presented with an email support form, but are instead redirected
to help.live.com for that service/product, in the page that opens from
http://help.live.com select any topic on the left hand side or search for a
question in the search box.
The results of your search or the clicked topic appears in the right hand frame,
along with a tiny link in the lower right hand corner ? ?Get more help.?
Click that tiny link and you will get to a page with a link ?Contact support?
Click that link and you will be presented with the email support form to fill
out. Provide as much detail as possible and you should get a response from
support within 24 hours.
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

My problem is similar. As soon as I try and attach a file to a message the program crashes - have you had any luck yet in trying to cure the problem
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[PA Bear, MS MVP]

If the behavior persists or returns, see if this post by
"andythebaker" floats your boat:

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/706b8cef-b885-46de-a1c9-fa1d021637c0/#d8a29d4f-bba9-43b2-aeff-c27e3569e8c2

Post by Chanda Green
I had problems with hotmail attachments and finally solved it by uploading the latest updates of my browsers, Internet Explorer and Firefox, then updating the latest version of Silverlight. Those actions finally solved my problems.