Hotmail bouncing legitimate mail

Discussion:

(too old to reply)

Ildhund

2008-02-18 20:44:00 UTC

I have an msn.com address that I use solely for stuff related to my job as
editor of a small community newspaper. The editor's address is published in
every issue and cannot be changed without a lot of fuss. Mail to this
address is diverted by a mail hosting company to the msn.com address.

A few weeks ago, one of my colleagues started receiving non-delivery reports
for mail addressed to editor, with the "550 - policy reasons" explanation.
Now, no mail is getting through to the msn.com address at all, regardless of
the sender's domain. I have raised a support ticket; the only suggestion
made is for me to persuade "my" ISP to contact ***@live.com. It is
not "my" ISP that has the problem, but many others used by people who try to
send messages to me.

Does anyone have any idea why this is happening? and, more importantly, how
to put it right?

--
Noel

Earle Horton

2008-02-18 22:20:32 UTC

Permalink

I didn't get the part about mail being "diverted by a mail hosting company
to the msn.com address". Is the address that is printed in the paper an
actual "@msn.com" address? Or is it a dummy email domain address, as you
seem to infer? The problem could be between your "mail hosting company" and
msn.com. Perhaps msn is rejecting your forwarder for "policy reasons". It
could even be that your "mail hosting company" is rejecting email. If it is
indeed msn.com that is rejecting a number of different ISPs, this seems
unlikely but the only way to fix it is to get each involved ISP to contact
***@live.com.

This does come up here from time to time.

Saludos,

Earle

Post by Ildhund
I have an msn.com address that I use solely for stuff related to my job as
editor of a small community newspaper. The editor's address is published
in every issue and cannot be changed without a lot of fuss. Mail to this
address is diverted by a mail hosting company to the msn.com address.
A few weeks ago, one of my colleagues started receiving non-delivery
reports for mail addressed to editor, with the "550 - policy reasons"
explanation. Now, no mail is getting through to the msn.com address at
all, regardless of the sender's domain. I have raised a support ticket;
the only suggestion made is for me to persuade "my" ISP to contact
others used by people who try to send messages to me.
Does anyone have any idea why this is happening? and, more importantly,
how to put it right?
--
Noel

StephenB

2008-02-18 22:37:10 UTC

Permalink

I agree, Earle, that Noel is having all mail sent to a hosted domain forwarded
to the MSN address. I think a conversation between the hosting company that is
doing the forwarding and Hotmail support would be in order.
Noel, you can also open a support case via email at http://support.live.com and
if this is a paid MSN account, you can sign in at http://support.msn.com to see
your support options.
-steve

Post by Earle Horton
I didn't get the part about mail being "diverted by a mail hosting company
to the msn.com address". Is the address that is printed in the paper an
seem to infer? The problem could be between your "mail hosting company" and
msn.com. Perhaps msn is rejecting your forwarder for "policy reasons". It
could even be that your "mail hosting company" is rejecting email. If it is
indeed msn.com that is rejecting a number of different ISPs, this seems
unlikely but the only way to fix it is to get each involved ISP to contact
This does come up here from time to time.
Saludos,
Earle

--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
***@mvps.org

Ildhund

2008-02-19 07:57:07 UTC

Permalink

Thanks, Steve. I tried both avenues of support, but it looks like ordinary
submissions (it's a free msn.com account) end up the same place. I never got
a reply from support.msn.com, at any rate. support.live.com came back with:

"It appears that the sender or the sender's domain is being affected by one
of our anti-spam or bulk message filters. I cannot resolve this for you
immediately, but I've escalated this issue to the Sender Escalations Team.
This team works directly with senders, domains, other ISPs, and is dedicated
to resolving mail delivery failures as quickly as possible.

The Sender Escalations Team will attempt to contact the email administrator
of Tiscali.co.uk . It may take a few days for the Sender Escalations Team
to resolve this issue and for your wanted mail to arrive in your inbox."

That won't do much good, though, because I think I know there's nothing
wrong with the way Tiscali handles things.
--
Noel

Post by StephenB
I agree, Earle, that Noel is having all mail sent to a hosted domain forwarded
to the MSN address. I think a conversation between the hosting company that is
doing the forwarding and Hotmail support would be in order.
Noel, you can also open a support case via email at
http://support.live.com and
if this is a paid MSN account, you can sign in at http://support.msn.com to see
your support options.
-steve

Post by Earle Horton
I didn't get the part about mail being "diverted by a mail hosting company
to the msn.com address". Is the address that is printed in the paper an
seem to infer? The problem could be between your "mail hosting company" and
msn.com. Perhaps msn is rejecting your forwarder for "policy reasons".
It
could even be that your "mail hosting company" is rejecting email. If it is
indeed msn.com that is rejecting a number of different ISPs, this seems
unlikely but the only way to fix it is to get each involved ISP to contact
This does come up here from time to time.
Saludos,
Earle

--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

StephenB

2008-02-19 09:56:45 UTC

Permalink

The issue isn't that there s anything wrong with what Tiscali is doing, but
MSN/Hotmail needs to take a few steps before they can remove an entry from the
filtering, if that's the reason for the problem.
So, it sounds like you're on the way to a resolution.
-steve

Post by Ildhund
Thanks, Steve. I tried both avenues of support, but it looks like ordinary
submissions (it's a free msn.com account) end up the same place. I never got
"It appears that the sender or the sender's domain is being affected by one
of our anti-spam or bulk message filters. I cannot resolve this for you
immediately, but I've escalated this issue to the Sender Escalations Team.
This team works directly with senders, domains, other ISPs, and is dedicated
to resolving mail delivery failures as quickly as possible.
The Sender Escalations Team will attempt to contact the email administrator
of Tiscali.co.uk . It may take a few days for the Sender Escalations Team
to resolve this issue and for your wanted mail to arrive in your inbox."
That won't do much good, though, because I think I know there's nothing
wrong with the way Tiscali handles things.

--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
***@mvps.org

Ildhund

2008-02-18 22:58:49 UTC

Permalink

Thanks, Earle. We are a bunch of volunteers, which the paper has arranged to
have addresses like ***@news.co.uk, ***@news.co.uk and so on. The mail
server for news.co.uk is farmed out, and its only function is to redirect
mail to the volunteers' actual addresses.

I asked that question specifically (whether it's the forwarding service
that's got itself into Hotmail's black book), but Hotmail say it's the
originating server that's at fault. I don't believe them (the ones I know
about are leading ISPs in England who take antispam procedures very
seriously), so there's something wrong with the way Hotmail authenticates
messages taking a dog-leg via another address. Just so you - or anyone else
who's watching - can see what's happening, here are the headers of one of
the bounced messages:

Return-path: <***@tiscali.co.uk>
Received: from [212.74.100.48] (helo=mk-filter-1-a-2.mail.uk.tiscali.com)
by web.dsvr.co.uk with esmtp (Exim 4.62)
(envelope-from <***@tiscali.co.uk>)
id 1JQ7Bo-0002v8-Hi
for ***@news.co.uk; Fri, 15 Feb 2008 20:29:44 +0000
X-Trace:
663824347/mk-filter-1.mail.uk.tiscali.com/WEBB2C/$ALLOWED_RELAY/ALLOWED-B2C-WEBMAIL/212.74.100.145
X-SBRS: None
X-RemoteIP: 212.74.100.145
X-IP-MAIL-FROM: ***@tiscali.co.uk
X-IP-Webmail: TRUE
X-IP-BHB: Once
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: Ao8CAKqEtUfUSmSR/2dsb2JhbACBWa0X
Received: from mail-5.uk.tiscali.com (HELO mail-5-uk-priv.mail.tiscali.sys)
([212.74.100.145])
by websmtp.tiscali.co.uk with ESMTP; 15 Feb 2008 20:29:44 +0000
Received: from ps29 (10.39.75.144) by mail-5-uk-priv.mail.tiscali.sys
(7.3.132)
id 4794CDE700206E18 for ***@news.co.uk; Fri, 15 Feb 2008 21:29:43
+0100
Message-ID: <***@ps29>
Date: Fri, 15 Feb 2008 21:29:43 +0100 (GMT+01:00)
From: "***@tiscali.co.uk" <***@tiscali.co.uk>
Reply-To: "***@tiscali.co.uk" <***@tiscali.co.uk>
To: ***@news.co.uk

Then Hotmail adds this at the top:

***@msn.com
(generated from ***@news.co.uk)
SMTP error from remote mail server after MAIL FROM:<***@tiscali.co.uk>
SIZE=2898:
host mx4.hotmail.com [65.54.245.104]: 550 SC-001 Mail rejected by
Windows Live Hotmail for policy reasons. Reasons for rejection may be
related to content with spam-like characteristics or IP/domain reputation
problems. If you are not an email/network admin please contact your
E-mail/Internet Service Provider for help. Email/network admins, please
visit http://postmaster.live.com for email delivery information and support.

Other than using a Gmail or Yahoo address instead of MSN, I don't know where
to go from here and it's my deadline on Friday!
--
Noel

Post by Earle Horton
I didn't get the part about mail being "diverted by a mail hosting company
to the msn.com address". Is the address that is printed in the paper an
seem to infer? The problem could be between your "mail hosting company"
and msn.com. Perhaps msn is rejecting your forwarder for "policy
reasons". It could even be that your "mail hosting company" is rejecting
email. If it is indeed msn.com that is rejecting a number of different
ISPs, this seems unlikely but the only way to fix it is to get each
This does come up here from time to time.
Saludos,
Earle

Post by Ildhund
I have an msn.com address that I use solely for stuff related to my job
as editor of a small community newspaper. The editor's address is
published in every issue and cannot be changed without a lot of fuss.
Mail to this address is diverted by a mail hosting company to the msn.com
address.
A few weeks ago, one of my colleagues started receiving non-delivery
reports for mail addressed to editor, with the "550 - policy reasons"
explanation. Now, no mail is getting through to the msn.com address at
all, regardless of the sender's domain. I have raised a support ticket;
the only suggestion made is for me to persuade "my" ISP to contact
others used by people who try to send messages to me.
Does anyone have any idea why this is happening? and, more importantly,
how to put it right?
--
Noel

Earle Horton

2008-02-19 01:18:19 UTC

Permalink

If the senders never see your actual "@msn.com" address then it would appear
a simple matter to call your forwarding service and forward mail to
"@gmail.com" or "@yahoo.com" instead. Chances are that your fault is going
to take some time to straighten out.

What happens if your correspondent attempts to send a message directly to
your "@msn.com" address? If this works then it debunks Hotmail's theory
about it being the ISP at fault.

Cheers,

Earle

Post by Ildhund
Thanks, Earle. We are a bunch of volunteers, which the paper has arranged
mail server for news.co.uk is farmed out, and its only function is to
redirect mail to the volunteers' actual addresses.
I asked that question specifically (whether it's the forwarding service
that's got itself into Hotmail's black book), but Hotmail say it's the
originating server that's at fault. I don't believe them (the ones I know
about are leading ISPs in England who take antispam procedures very
seriously), so there's something wrong with the way Hotmail authenticates
messages taking a dog-leg via another address. Just so you - or anyone
else who's watching - can see what's happening, here are the headers of
Received: from [212.74.100.48] (helo=mk-filter-1-a-2.mail.uk.tiscali.com)
by web.dsvr.co.uk with esmtp (Exim 4.62)
id 1JQ7Bo-0002v8-Hi
663824347/mk-filter-1.mail.uk.tiscali.com/WEBB2C/$ALLOWED_RELAY/ALLOWED-B2C-WEBMAIL/212.74.100.145
X-SBRS: None
X-RemoteIP: 212.74.100.145
X-IP-Webmail: TRUE
X-IP-BHB: Once
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: Ao8CAKqEtUfUSmSR/2dsb2JhbACBWa0X
Received: from mail-5.uk.tiscali.com (HELO
mail-5-uk-priv.mail.tiscali.sys) ([212.74.100.145])
by websmtp.tiscali.co.uk with ESMTP; 15 Feb 2008 20:29:44 +0000
Received: from ps29 (10.39.75.144) by mail-5-uk-priv.mail.tiscali.sys
(7.3.132)
21:29:43 +0100
Date: Fri, 15 Feb 2008 21:29:43 +0100 (GMT+01:00)
host mx4.hotmail.com [65.54.245.104]: 550 SC-001 Mail rejected by
Windows Live Hotmail for policy reasons. Reasons for rejection may be
related to content with spam-like characteristics or IP/domain reputation
problems. If you are not an email/network admin please contact your
E-mail/Internet Service Provider for help. Email/network admins, please
visit http://postmaster.live.com for email delivery information and support.
Other than using a Gmail or Yahoo address instead of MSN, I don't know
where to go from here and it's my deadline on Friday!
--
Noel

Post by Earle Horton
I didn't get the part about mail being "diverted by a mail hosting
company to the msn.com address". Is the address that is printed in the
address, as you seem to infer? The problem could be between your "mail
hosting company" and msn.com. Perhaps msn is rejecting your forwarder
for "policy reasons". It could even be that your "mail hosting company"
is rejecting email. If it is indeed msn.com that is rejecting a number
of different ISPs, this seems unlikely but the only way to fix it is to
This does come up here from time to time.
Saludos,
Earle

Post by Ildhund
I have an msn.com address that I use solely for stuff related to my job
as editor of a small community newspaper. The editor's address is
published in every issue and cannot be changed without a lot of fuss.
Mail to this address is diverted by a mail hosting company to the
msn.com address.
A few weeks ago, one of my colleagues started receiving non-delivery
reports for mail addressed to editor, with the "550 - policy reasons"
explanation. Now, no mail is getting through to the msn.com address at
all, regardless of the sender's domain. I have raised a support ticket;
the only suggestion made is for me to persuade "my" ISP to contact
others used by people who try to send messages to me.
Does anyone have any idea why this is happening? and, more importantly,
how to put it right?
--
Noel

Ildhund

2008-02-19 01:46:29 UTC

Permalink

My thinking exactly. Direct mail to msn.com gets there; forwarded mail
doesn't. I've set up a Gmail address and asked for the change to be made...
but who knows how long that's going to take?

I'm really rather interested in finding out why this is going wrong. The
hosting co is not listed on any of the blacklists I've seen, so it must be
that Hotmail is not accepting (or, more likely, examining) whatever
credentials the originating server adds to authenticate the sender. If I'm
reading the headers that I posted earlier correctly, then Tiscali have noted
that the originating IP address is one of their own subscribers, even though
that subscriber is using webmail to send. I'm not the only one in the world
to have a setup like this, so I'm not likely to be the only one experiencing
the problem.

Thanks anyway for your continued interest!
--
Noel

appear a simple matter to call your forwarding service and forward mail to
going to take some time to straighten out.
What happens if your correspondent attempts to send a message directly to
about it being the ISP at fault.
Cheers,
Earle

Post by Ildhund
Thanks, Earle. We are a bunch of volunteers, which the paper has arranged
mail server for news.co.uk is farmed out, and its only function is to
redirect mail to the volunteers' actual addresses.
I asked that question specifically (whether it's the forwarding service
that's got itself into Hotmail's black book), but Hotmail say it's the
originating server that's at fault. I don't believe them (the ones I know
about are leading ISPs in England who take antispam procedures very
seriously), so there's something wrong with the way Hotmail authenticates
messages taking a dog-leg via another address. Just so you - or anyone
else who's watching - can see what's happening, here are the headers of
Received: from [212.74.100.48] (helo=mk-filter-1-a-2.mail.uk.tiscali.com)
by web.dsvr.co.uk with esmtp (Exim 4.62)
id 1JQ7Bo-0002v8-Hi
663824347/mk-filter-1.mail.uk.tiscali.com/WEBB2C/$ALLOWED_RELAY/ALLOWED-B2C-WEBMAIL/212.74.100.145
X-SBRS: None
X-RemoteIP: 212.74.100.145
X-IP-Webmail: TRUE
X-IP-BHB: Once
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: Ao8CAKqEtUfUSmSR/2dsb2JhbACBWa0X
Received: from mail-5.uk.tiscali.com (HELO
mail-5-uk-priv.mail.tiscali.sys) ([212.74.100.145])
by websmtp.tiscali.co.uk with ESMTP; 15 Feb 2008 20:29:44 +0000
Received: from ps29 (10.39.75.144) by mail-5-uk-priv.mail.tiscali.sys
(7.3.132)
21:29:43 +0100
Date: Fri, 15 Feb 2008 21:29:43 +0100 (GMT+01:00)
SMTP error from remote mail server after MAIL
host mx4.hotmail.com [65.54.245.104]: 550 SC-001 Mail rejected by
Windows Live Hotmail for policy reasons. Reasons for rejection may be
related to content with spam-like characteristics or IP/domain reputation
problems. If you are not an email/network admin please contact your
E-mail/Internet Service Provider for help. Email/network admins, please
visit http://postmaster.live.com for email delivery information and support.
Other than using a Gmail or Yahoo address instead of MSN, I don't know
where to go from here and it's my deadline on Friday!
--
Noel

Post by Ildhund
I have an msn.com address that I use solely for stuff related to my job
as editor of a small community newspaper. The editor's address is
published in every issue and cannot be changed without a lot of fuss.
Mail to this address is diverted by a mail hosting company to the
msn.com address.
A few weeks ago, one of my colleagues started receiving non-delivery
reports for mail addressed to editor, with the "550 - policy reasons"
explanation. Now, no mail is getting through to the msn.com address at
all, regardless of the sender's domain. I have raised a support ticket;
the only suggestion made is for me to persuade "my" ISP to contact
others used by people who try to send messages to me.
Does anyone have any idea why this is happening? and, more importantly,
how to put it right?
--
Noel

StephenB

2008-02-19 10:01:15 UTC

Permalink

Spam filtering is an never ending battle and often causes problems like the one
you are facing.
ISPs use blacklists and also their own rules to determine what might be spam.
Your ISP appears to have gotten stuck in a Hotmail rule and needs to be added to
a exclusion or white list - a manual process.
-steve

Post by Ildhund
My thinking exactly. Direct mail to msn.com gets there; forwarded mail
doesn't. I've set up a Gmail address and asked for the change to be made...
but who knows how long that's going to take?
I'm really rather interested in finding out why this is going wrong. The
hosting co is not listed on any of the blacklists I've seen, so it must be
that Hotmail is not accepting (or, more likely, examining) whatever
credentials the originating server adds to authenticate the sender. If I'm
reading the headers that I posted earlier correctly, then Tiscali have noted
that the originating IP address is one of their own subscribers, even though
that subscriber is using webmail to send. I'm not the only one in the world
to have a setup like this, so I'm not likely to be the only one experiencing
the problem.
Thanks anyway for your continued interest!

--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
***@mvps.org

Earle Horton

2008-02-19 16:03:02 UTC

Permalink

This does happen from time to time, and appears to be an inevitable part of
the process. Of course, if you're affected directly the response can't help
but seem slow to you. One time my college appeared to put all of Hotmail in
it's spam filter, a prudent step in my opinion.

Cheers,

Earle

Post by StephenB
Spam filtering is an never ending battle and often causes problems like the one
you are facing.
ISPs use blacklists and also their own rules to determine what might be spam.
Your ISP appears to have gotten stuck in a Hotmail rule and needs to be added to
a exclusion or white list - a manual process.
-steve

--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

Paul Krupnick

2010-08-31 13:49:53 UTC

Permalink

I, too, am having issues with sending messages to Windows Live Hotmail users with msn.com as their domain:

SMTP error from remote mailer after MAIL FROM:<***@ix.netcom.com> SIZE=5705:
host mx3.hotmail.com [65.54.188.110]: 550 SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems.

I have had the ix.netcom.com address for at least a decade, and it is part of Earthlink, so I find it hard to believe that Microsoft has blacklisted my ISP.

I use this for business to communicate with offshore customers, and would greatly appreciate your HELP!

Post by Ildhund
I have an msn.com address that I use solely for stuff related to my job as
editor of a small community newspaper. The editor's address is published in
every issue and cannot be changed without a lot of fuss. Mail to this
address is diverted by a mail hosting company to the msn.com address.
A few weeks ago, one of my colleagues started receiving non-delivery reports
for mail addressed to editor, with the "550 - policy reasons" explanation.
Now, no mail is getting through to the msn.com address at all, regardless of
the sender's domain. I have raised a support ticket; the only suggestion
not "my" ISP that has the problem, but many others used by people who try to
send messages to me.
Does anyone have any idea why this is happening? and, more importantly, how
to put it right?
--
Noel

Post by StephenB
I agree, Earle, that Noel is having all mail sent to a hosted domain forwarded
to the MSN address. I think a conversation between the hosting company that is
doing the forwarding and Hotmail support would be in order.
Noel, you can also open a support case via email at http://support.live.com and
if this is a paid MSN account, you can sign in at http://support.msn.com to see
your support options.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

Post by Ildhund
Thanks, Earle. We are a bunch of volunteers, which the paper has arranged to
server for news.co.uk is farmed out, and its only function is to redirect
mail to the volunteers' actual addresses.
I asked that question specifically (whether it's the forwarding service
that's got itself into Hotmail's black book), but Hotmail say it's the
originating server that's at fault. I don't believe them (the ones I know
about are leading ISPs in England who take antispam procedures very
seriously), so there's something wrong with the way Hotmail authenticates
messages taking a dog-leg via another address. Just so you - or anyone else
who's watching - can see what's happening, here are the headers of one of
Received: from [212.74.100.48] (helo=mk-filter-1-a-2.mail.uk.tiscali.com)
by web.dsvr.co.uk with esmtp (Exim 4.62)
id 1JQ7Bo-0002v8-Hi
663824347/mk-filter-1.mail.uk.tiscali.com/WEBB2C/$ALLOWED_RELAY/ALLOWED-B2C-WEBMAIL/212.74.100.145
X-SBRS: None
X-RemoteIP: 212.74.100.145
X-IP-Webmail: TRUE
X-IP-BHB: Once
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: Ao8CAKqEtUfUSmSR/2dsb2JhbACBWa0X
Received: from mail-5.uk.tiscali.com (HELO mail-5-uk-priv.mail.tiscali.sys)
([212.74.100.145])
by websmtp.tiscali.co.uk with ESMTP; 15 Feb 2008 20:29:44 +0000
Received: from ps29 (10.39.75.144) by mail-5-uk-priv.mail.tiscali.sys
(7.3.132)
+0100
Date: Fri, 15 Feb 2008 21:29:43 +0100 (GMT+01:00)
host mx4.hotmail.com [65.54.245.104]: 550 SC-001 Mail rejected by
Windows Live Hotmail for policy reasons. Reasons for rejection may be
related to content with spam-like characteristics or IP/domain reputation
problems. If you are not an email/network admin please contact your
E-mail/Internet Service Provider for help. Email/network admins, please
visit http://postmaster.live.com for email delivery information and support.
Other than using a Gmail or Yahoo address instead of MSN, I don't know where
to go from here and it's my deadline on Friday!
--
Noel

Post by Earle Horton
a simple matter to call your forwarding service and forward mail to
to take some time to straighten out.
What happens if your correspondent attempts to send a message directly to
about it being the ISP at fault.
Cheers,
Earle

Post by StephenB
The issue isn't that there s anything wrong with what Tiscali is doing, but
MSN/Hotmail needs to take a few steps before they can remove an entry from the
filtering, if that's the reason for the problem.
So, it sounds like you're on the way to a resolution.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

Post by Earle Horton
This does happen from time to time, and appears to be an inevitable part of
the process. Of course, if you're affected directly the response can't help
but seem slow to you. One time my college appeared to put all of Hotmail in
it's spam filter, a prudent step in my opinion.
Cheers,
Earle
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StephenB

2010-08-31 23:54:09 UTC

Permalink

Have your ISP contact Microsoft.
They can go through here: http://mail.live.com/mail/postmaster.aspx
This thread is for a similar issue:
http://windowslivehelp.com/thread.aspx?threadid=835769ab-7b9e-469b-9ddd-517e96c06087
Note that Hotmail support and discussion is here:
http://windowslivehelp.com/product.aspx?productid=1

-steve

Post by Paul Krupnick
host mx3.hotmail.com [65.54.188.110]: 550 SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems.
I have had the ix.netcom.com address for at least a decade, and it is part of Earthlink, so I find it hard to believe that Microsoft has blacklisted my ISP.
I use this for business to communicate with offshore customers, and would greatly appreciate your HELP!

Post by Ildhund
I have an msn.com address that I use solely for stuff related to my job as
editor of a small community newspaper. The editor's address is published in
every issue and cannot be changed without a lot of fuss. Mail to this
address is diverted by a mail hosting company to the msn.com address.
A few weeks ago, one of my colleagues started receiving non-delivery reports
for mail addressed to editor, with the "550 - policy reasons" explanation.
Now, no mail is getting through to the msn.com address at all, regardless of
the sender's domain. I have raised a support ticket; the only suggestion
not "my" ISP that has the problem, but many others used by people who try to
send messages to me.
Does anyone have any idea why this is happening? and, more importantly, how
to put it right?
--
Noel

Post by StephenB
I agree, Earle, that Noel is having all mail sent to a hosted domain forwarded
to the MSN address. I think a conversation between the hosting company that is
doing the forwarding and Hotmail support would be in order.
Noel, you can also open a support case via email at http://support.live.com and
if this is a paid MSN account, you can sign in at http://support.msn.com to see
your support options.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator

--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
***@mvps.org