Sam
2010-04-07 22:12:23 UTC
I have a Dell Dimension 8200 computer with Windows XP Pro (SP3) with all of
the MS suggested security updates and IE 8. I also have Malwarebyte
AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
computer. Prior to yesterday, I have not had any problems connecting to
www.msn.com.
When I tried to connect to MSN, the home page would come up for a second or
two and then it would disappear and then appear again. This blinking would
go on for approximately 7 to 8 seconds and then a dialog box would come up
saying something to the effect that this operation would stop and was unable
to connect to this web page. As a quick trouble shooting effort, I then
connected to al least ten other different web pages and was successful
without any problems.
Today I decided to contact MS Internet tech support (terrible phone
connection) but did not have any luck working with them. Basically he had
me reset IE but this did not help. He also asked me (with some trepidation
on my part) to disable the Antivirus program while connected to the
Internet. We also placed my computer in Safe Mode with Internet Connection
but still no luck in connecting to msn.com, same problem. He then suggested
that I uninstall IE 8 so as to go back to the prior IE version, but I
declined since I have not had any problems up until the last two days and
did not want to possibly create more problems. I suspect that the problem
is with the MS servers. I should note that I was able to successfully
connect to http://home.live.com/.
I would very much appreciate any help and solving my computer problem, Sam
the MS suggested security updates and IE 8. I also have Malwarebyte
AntiMalware, ESET NOD32 Antivirus, and Spywareblaster installed on my
computer. Prior to yesterday, I have not had any problems connecting to
www.msn.com.
When I tried to connect to MSN, the home page would come up for a second or
two and then it would disappear and then appear again. This blinking would
go on for approximately 7 to 8 seconds and then a dialog box would come up
saying something to the effect that this operation would stop and was unable
to connect to this web page. As a quick trouble shooting effort, I then
connected to al least ten other different web pages and was successful
without any problems.
Today I decided to contact MS Internet tech support (terrible phone
connection) but did not have any luck working with them. Basically he had
me reset IE but this did not help. He also asked me (with some trepidation
on my part) to disable the Antivirus program while connected to the
Internet. We also placed my computer in Safe Mode with Internet Connection
but still no luck in connecting to msn.com, same problem. He then suggested
that I uninstall IE 8 so as to go back to the prior IE version, but I
declined since I have not had any problems up until the last two days and
did not want to possibly create more problems. I suspect that the problem
is with the MS servers. I should note that I was able to successfully
connect to http://home.live.com/.
I would very much appreciate any help and solving my computer problem, Sam